Documentation

ChatChey Docs

Everything you need to embed, configure, and manage ChatChey on your website.

Quick Start

Get ChatChey running on your website in under 5 minutes.

1. Sign up

Create your free account at chatchey.com.

2. Add a property

Go to Dashboard → Widget & Install → create a property for your website.

3. Copy the embed snippet

Paste the snippet just before </body> in your HTML.

code
<script>
  (function(w,d,s,o){
    w.ChatChey=o;
    var js=d.createElement(s);
    js.src='https://chatchey.com/widget.js?p=YOUR_PROPERTY_ID';
    d.head.appendChild(js);
  })(window,document,'script',{});
</script>
4. Done!

The chat widget appears in the bottom-right corner of your site immediately.

Widget Customisation

Customise the widget appearance from your dashboard without touching code.

Theme color

Dashboard → Widget & Install → pick any hex color to match your brand.

Greeting message

Set the first message visitors see when the widget opens.

Position

Choose bottom-right (default) or bottom-left.

Avatar

Upload a logo or agent photo shown in the widget header.

Widget JS API

Control the widget programmatically after the script loads.

code
// Open the chat widget
window.ChatChey.open();

// Close the chat widget
window.ChatChey.close();

// Pass visitor identity (for CRM enrichment)
window.ChatChey.identify({
  name: 'Jane Doe',
  email: 'jane@example.com',
});

Managing the Inbox

All incoming chats appear in your Dashboard Inbox in real time.

Tabs

Filter by Open, Resolved, or view All conversations.

Canned responses

Save templates under Settings → Canned Responses for one-click replies.

Resolve

Click ✓ Resolve to close a conversation and move it to the Resolved tab.

Mobile app

Download ChatChey Agent (iOS / Android) to manage chats on the go.

AI Agent

The AI agent answers visitor questions automatically using your website content.

Enable AI

Dashboard → AI Agent → toggle on and give consent.

Crawl your website

Enter your URL and click Crawl — ChatChey indexes your content as the knowledge base.

Custom prompt

Override the system prompt to set tone, restrictions, or brand voice.

Handoff

When a visitor types a trigger word (e.g. 'human', 'agent') the conversation is routed to a live agent.

Security & Privacy

ChatChey is designed with privacy-first principles.

Data storage

All chat data is stored in your dedicated PostgreSQL database. We never sell your data.

Encryption

All traffic is TLS 1.3 encrypted end-to-end.

GDPR

You can delete any contact or conversation from your dashboard at any time.

Password reset

Agents can reset passwords via the email link on the login page.

Need help?

Can't find what you're looking for? Reach out to our support team.

Contact Support